Complaints Procedure

Thornton Dental Practice takes complaints very seriously and we try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients concerns in a caring and sensitive way.

If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient can speak to deputy complaints manager or request a complaints form which is kept on reception.

There is also ICAS the Independent Complaints Advocacy Service who supports patients and carers wishing to make a complaint regarding their healthcare.

Additional contact details:

GDC (General Dental Council): 0845 222 4141
  37 Wimpole Street, London W1 8DQ
Dental Complaints (Private Patients Only): 08456 120 540

Professional dental care for the whole family
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Website updated April 2015